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FAQ

How long are Curly Girl Haircuts appointments?

Mane Curl appointments are 2 hours long. We cover so much in the appointment from your current struggles and products, to how to style and manage your own curls. It is completely customized to YOU for gorgeous curls everyday, not just leaving the salon.

Can I shop the products you use for my curls?

Yes! You can shop in salon and online. I personally vetted the best haircare lines for curly hair and carry Loma and Innersense. You can shop Innersense online HERE.

How do I book a new appointment with you?

Please fill out my new client application and you will receive an email with instructions on how to book the perfect first appointment! Can't wait to see you in!

Policies

Cancellation Policy: 

I understand any appointment with Valerie Mendez that is not canceled within 24 hours of the scheduled date and time, will prompt the implementation of Valerie's cancellation policy protocol. There will be a fee charged to your credit card on file of 25% of what the scheduled services were valued at.

Saved Payment Method: 

I understand and agree to my payment methods being safely and securely stored on file using Valerie Mendez's POS system. Valerie's POS system uses Square, the world’s leading secure and PCI-compliant payment processor.

Redo Policy:

I understand if I would like something tweaked regarding my recent service(s) and that was discussed in the consultation after leaving my scheduled appointment, Valerie will be pleased to accommodate you free of charge in most circumstances.

For said complimentary service to be done, this request must be made within 7 days of your initial appointment.

I understand no refunds are permitted under any circumstance.

Product Return Policy:

I understand a very lightly used product may be returned or exchanged by the next scheduled appointment I have. I will make sure to reach out to Valerie with my concerns as soon as possible after using and deciding the product is not going to work for my hair.

Salon Etiquette:

Discriminatory/Derogatory statements & actions are prohibited in the salon and will not be tolerated.

 

​Reading and agreeing to this statement confirms that I have read and understood all of Valerie Mendez's Policies found in the Digital Welcome Packet, various onboarding forms, and other correspondence sent to my email and stated in this memo. I agree to have my payment info saved and stored securely.

 

​I understand that Valerie Mendez and I will have an in-depth conversation about all aspects of today's appointment, in which I agree to and acknowledge including price of service, and the expected physical and aesthetic results.

I will sign these policies upon acceptance of my application to be a client of Valerie's as well as every appointment thereafter.

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